GENERAL POLICIES | Zippy Squirrels

Zippy Squirrels General Policies

Revised October 1, 2026

These policies support a safe, respectful, and well-organized experience for every Zippy Squirrels family. By enrolling at Zippy Squirrels, you agree to the following terms and conditions.

1. Enrollment and Tuition

1.1 Monthly Tuition and Payment

Zippy Squirrels monthly classes operate on a monthly tuition cycle, with tuition billed and due on the 1st of each month. For families using Auto-Pay, tuition is automatically charged to the payment method on file on the 1st.

Zippy Squirrels offers Auto-Pay as the easiest way to keep monthly tuition current and maintain continuous enrollment. Families are encouraged to keep a valid payment method on file. Families who choose not to use Auto-Pay are responsible for submitting payment by the monthly due date to avoid late fees or enrollment interruptions.

1.2 Annual Registration Fee

A non-refundable $75 annual registration fee per family is charged at enrollment and on each enrollment anniversary. This fee supports enrollment administration, safety systems, insurance-related costs, and ongoing program operations. It is separate from tuition and other program fees.

1.3 Late Payments

Families are responsible for keeping tuition payments current. A $25 late fee per child may be applied to payments that remain unpaid more than 5 days after the due date. Continued non-payment may result in enrollment interruption until the account balance is resolved.

2. Free Trial Classes

Each new participant may attend one complimentary trial class, subject to availability. Before participating, the family must create a Member Portal account and accept all required policies and waivers. A trial does not guarantee continued placement; families must complete enrollment while space remains.

3. Monthly Class Withdrawals

Families may withdraw from a monthly class through the Member Portal by selecting “Drop Enrollment.” Drop requests are automatically approved and may use the current date or a future date.

The child remains enrolled through the selected drop date.
Tuition that has already posted or been paid remains due, is nonrefundable, and is not prorated. Dropping an enrollment does not erase an outstanding balance.
To avoid the next month’s tuition charge, the drop date must be no later than the final calendar day of the current month, before the next charge posts on the 1st.
Once the enrollment ends, makeup tokens connected to that enrollment can no longer be redeemed because an active enrollment is required.

4. Absences and Makeup Tokens

Makeup tokens are an added benefit for families enrolled in monthly classes and are subject to availability. Each child may receive up to two makeup tokens per calendar month, per enrollment.

The Member Portal is the only accepted channel for submitting absences and requesting makeup tokens. Email, phone calls, text messages, verbal notices, and requests through other channels are not accepted for these purposes.

Absences submitted more than 24 hours before class will receive a makeup token, subject to the limits and terms in this section. Requests submitted within 24 hours of class may be approved by management based on individual circumstances.
If Zippy Squirrels cancels a class due to weather, coach illness, emergency closure, or another facility-related reason, an eligible makeup token will be issued and will not count toward the monthly limit.
Makeup tokens expire 30 days after issuance, may only be used while the child is actively enrolled, are non-transferable, and do not guarantee availability for a specific day, time, coach, or class type.

5. Arrival and Pickup

5.1 Fitness Class Check In

Class participants must check in at the front desk, collect their name tag and cubby assignment, and wait for staff direction before entering the training floor.

To protect class flow and safety, participants arriving more than 10 minutes late are not permitted to join class, and a makeup token will not be issued.

Camps, birthday parties, private lessons, and special events follow the check-in instructions communicated for that program.

5.2 School’s Out Camp Pickup

Pickup is between 3:00 and 3:30 PM. Please allow enough time to sign out your child, collect belongings, and leave the facility by 3:30 PM so our team can prepare for 4:00 PM classes.

If pickup is not completed by 3:30 PM, a flat $50.00 late pickup fee per child, per late pickup, will be charged immediately after 3:30 PM. There is no grace period.

If an unexpected delay occurs, contact Zippy immediately and arrange pickup by another authorized adult.

5.3 Pickup for Other Classes and Camps

Parents and guardians must pick up their child promptly at the scheduled dismissal time. For programs other than School’s Out Camps, a $1-per-minute late pickup fee may apply beginning 15 minutes after the program ends.

5.4 Authorized Pickup and Uncollected Children

Families must keep parent, guardian, emergency-contact, and authorized-pickup information current in the Member Portal.

If a child is not picked up, staff will first attempt to contact a parent or guardian.
If a parent or guardian cannot be reached, staff may contact an emergency contact or other authorized pickup person.
A child will be released only to an authorized adult; photo identification may be requested.
If no authorized adult can be reached and the child remains 60 minutes after scheduled dismissal, Zippy may contact local authorities or emergency services for assistance.
Repeated late pickups may result in program restrictions or suspension.

6. Instructional Integrity and Outside Support

Zippy Squirrels classes and camps are led by Zippy coaches. Training-floor access is generally limited to staff and enrolled participants, with exceptions for authorized program activities and reasonable disability-related accommodations.

Families seeking an accommodation should contact management as early as practicable. Zippy will review requests promptly and individually and work with the family to identify reasonable arrangements that support the child’s participation. These arrangements may include assistance from a parent, aide, therapist, or other support person.

When a support person accompanies a participant:

Role and coaching authority: Management, the family, and the support person will establish the person’s role and how they coordinate with coaches. Zippy coaches remain responsible for group instruction, activities, equipment use, and program safety. Support people assist the designated child within the agreed arrangement and do not independently direct other participants or change group activities.
Access and safety: Support people must check in, follow applicable safety procedures, and remain in areas appropriate to their agreed role.
Privacy: Support people must respect other participants’ privacy and may not access other families’ records or photograph, record, or disclose private information about other children without appropriate authorization or a lawful basis. Any accommodation-related recording request will receive individual review.
Communication: Routine feedback should be discussed with management at an appropriate time to avoid interrupting instruction. Urgent safety concerns should be raised immediately. These expectations do not restrict appropriate communication with the child’s family, lawful reporting, or protected complaints.

Zippy will address specific unsafe, disruptive, or privacy-violating conduct. Decisions to change or discontinue a support arrangement will consider reasonable alternatives, the child’s continued access, and applicable accommodation obligations.

7. Weather Closures and Zippy Initiated Cancellations

Zippy may cancel or shorten a program because of severe weather, unsafe road conditions, power outages, facility issues, staff illness, public-health concerns, or other circumstances affecting safety or operations. When possible, families will be notified through available channels such as email, text, the Member Portal, or social media.

Monthly classes: An eligible makeup token will be issued outside the monthly token limit.
Camps: The amount paid for a canceled day or undelivered portion becomes Zippy account credit.
Private lessons and special events: Zippy will first offer rescheduling; if a suitable replacement is unavailable, the amount paid becomes Zippy account credit.
Birthday parties: Zippy will first offer rescheduling; if no reasonable replacement date is available, all payments, including the deposit, become Zippy account credit.

8. Camp Refunds

Family-initiated camp cancellations are eligible for refunds based on the notice provided:

60 days +: 100% Refund

30–59 days: 75% Refund

15–29 days: 50% Refund

8–14 days: 25% Refund

Within 7 days: Nonrefundable

Camp payments are otherwise nontransferable unless approved by management. If Zippy cancels a camp, the separate Zippy-initiated cancellation terms in Section 7 apply.

9. Birthday Parties

Birthday party reservations require a $150 deposit, which is applied toward the total party price. Final guest details and the remaining balance are due seven days before the party. Package options and detailed event requirements are set out in the separate Zippy Squirrels Birthday Party Policies.

Each participating child must be registered in the Member Portal by their own parent or legal guardian, who must accept the required policies and waiver and complete the media-release selection before participation. The party host may not complete these requirements on behalf of another family.

Hosts, participants, and accompanying adults must follow Zippy’s safety rules, coach direction, and applicable supervision requirements. Photography, video, and documented opt-outs follow Section 12.3 of these General Policies.

For family-initiated cancellations, the $150 deposit is nonrefundable. If cancellation occurs more than 14 days before the party, payments beyond the deposit become Zippy account credit. Cancellations within 14 days of the party are fully nonrefundable. Rescheduling is subject to availability and management approval. If Zippy cancels the party, the separate cancellation terms in Section 7 apply.

10. Training Attire

Participants must arrive in comfortable athletic clothing that allows safe movement and be ready for class. All training takes place barefoot or in approved high-grip socks.

Regular socks, shoes, and other footwear are not permitted on the training floor.
Long hair must be secured.
Loose clothing, skirts, dresses, tutus, large bows, beads, jewelry, or other items that could catch on equipment are not permitted.

A participant wearing unsafe attire may be asked to change or remain off the training floor.

11. Behavior Safety and Respect

Zippy strives to maintain a safe, inclusive, and positive environment. Coaches use age-appropriate reminders, redirection, and supervised reset breaks to help participants return successfully to the activity.

Coach redirection: The coach identifies the unsafe or disrespectful behavior, restates the expectation, and gives the participant an opportunity to correct it.
Supervised reset: If the behavior continues, the participant may take a brief supervised break and review how to rejoin safely. At this stage, staff will contact the parent or guardian to discuss the concern and involve them in supporting the child’s safe return to the activity.
Removal from activity: If behavior remains disruptive or creates a safety concern, the participant will be removed from the activity. A follow-up discussion will be held with the parent or guardian to address the behavior that led to removal and the next steps for safe participation.

Bullying, physical violence, intentionally dangerous behavior, leaving a supervised area without permission, or other serious conduct may result in immediate removal. Removal for conduct does not qualify for a refund or makeup token.

Repeated concerns may lead to a support plan, suspension, or termination. Zippy will consider individual circumstances and applicable accommodation obligations.

12. Facility Lobby Health and Media Rules

12.1 Lobby Supervision and Parent Presence

All children must be checked in for their class at the front desk. Young children in the lobby must be supervised at all times and are not permitted in the training area.
Respectful behavior is expected from all children, parents, and guardians. We ask that parents lead by example and model positive sportsmanship.
Parents and guardians are welcome to stay in the lobby during class. Training areas are reserved for participating children unless the child is enrolled in a parent-assist class or access is arranged under Section 6.

12.2 Food and Hydration

During regular fitness class times, outside food and snacks are not permitted in the lobby or on the training floor. Camps, birthday parties, and Zippy-approved special events follow their own food rules and designated eating areas. Exceptions may be arranged for an approved medical or disability-related accommodation.

Children should bring a water bottle for hydration breaks. Water bottles will be stored on the designated drink ledge at the entrance and exit of the training floor. We recommend easy-on, easy-off shoes for bathroom breaks; training-floor footwear must follow Section 10.

12.3 Photography and Video

Zippy may capture or use official photos and video according to the family’s media-release selection. Any documented opt-out will be respected.

Parents and guardians may photograph or record their own child from the designated viewing area when doing so does not interfere with instruction, safety, or privacy.
Avoid intentionally recording other children, and do not publicly share an identifiable image of another child without that child’s parent or guardian’s permission.
Livestreaming from the facility is prohibited.
Staff may restrict photography or recording at any time to protect safety, privacy, or program operations.

Zippy cannot guarantee that a child whose family has opted out will not appear in photos or video taken by other families during classes, camps, birthday parties, or events. To the extent permitted by applicable law, Zippy is not responsible or liable for photos or video independently taken, used, or shared by other families. This does not limit Zippy’s commitment to honor documented opt-outs for its own official photography and video.

12.4 Illness and Medical Information

To help create a safe and healthy environment for all families in our community, please keep your child home when they are unwell.

For monthly classes missed because of illness or a medical reason, please submit the absence and makeup-token request through the Member Portal as soon as possible. We understand that illness can arise unexpectedly and will consider individual circumstances when reviewing requests. Makeup-token eligibility and approval remain subject to Section 4.

Children should stay home if they are too unwell to participate safely and comfortably, or if their condition raises a reasonable concern about spreading illness to others. Zippy will consider each situation individually, including known medical conditions and applicable accommodations under Section 6.

If a child arrives with or develops signs of illness that affect safe participation or raise a reasonable concern about spreading illness to others, the child will be removed from participation, and a parent or guardian will be contacted for prompt removal. No makeup token or replacement class will be provided for a class from which a child is removed because of illness.

Children may return when they are well enough to participate safely and comfortably. Families should follow any applicable guidance from their child’s healthcare provider or public health authorities.

Notify staff of any medical conditions or allergies before class begins.